In the middle of a busy business day and scrolling through countless of e-mails and customer queries on your website, have you ever caught yourself asking:

Exactly what is email support job and is it time to hire someone for it?

You’re probably the type of entrepreneur who, at the moment, prefers to hire an in-house staff to make sure you keep track of everything. But you might be struggling with budget and efficiency problems.

You might want to reconsider outsourcing instead. It might be unfamiliar territory to you (was it virtual or a personal assistant company you need to find?), which is why we prepared this collection of outsourcing terms you can learn for starters:

Business Process Outsourcing

 

Virtual Assistant

 

Back Office Support

 

Support Channel

 

Chat Support

 

E-mail Support

 

Customer Satisfaction

Kate Madrazo
Kate Madrazo
Kate is cynical with a tiny bit of optimism in her. She produces content for Coffeebot for a living.

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