Angry customers are tricky to handle. They can be rude; they can be aggressive; they can be the reason why support reps are having a bad day. All business process outsourcing companies know this because they deal with it almost on a daily basis. While it’s challenging to keep people satisfied with your customer support, with the right team and the right practices, it is achievable.
So how do you win back an angry customer? Anyone who’s been in customer service outsourcing for quite some time would recommend these tips: