In the middle of a busy business day and scrolling through countless of e-mails and customer queries on your website, have you ever caught yourself asking:

Exactly what is email support job and is it time to hire someone for it?

You’re probably the type of entrepreneur who, at the moment, prefers to hire an in-house staff to make sure you keep track of everything. But you might be struggling with budget and efficiency problems.

You might want to reconsider outsourcing instead. It might be unfamiliar territory to you (was it virtual or a personal assistant company you need to find?), which is why we prepared this collection of outsourcing terms you can learn for starters:

Business Process Outsourcing


Virtual Assistant


Back Office Support


Support Channel


Chat Support


E-mail Support


Customer Satisfaction