What does it mean to work in live chat support?

Answering the question of “What is a chat support agent?” is pretty easy. In a nutshell, they are the people who communicate with their customers over the Internet in real-time, usually through a messaging module built into a company’s website. But what does being a member of chat customer support team entail?

It means being an empathic, hardworking person that does their best to look for a solution to a customer’s problems. Not everybody is suited for this line of work. It takes a special kind of person to prosper in this kind of business, even if you’re mostly talking in text form. There are a couple of things that are shoulds and should-nots when working a job like this, and we’re going to show some of those to you—in comic form! (‘cause that’s we roll here in Coffeebot)

Hannah Villarosa
Hannah Villarosa
Writer on the weekdays, freediver on the weekends. The ocean is my playground and the fish are my friends.

In my free time, I sideline as a conspiracy theorist (Nope, I do not spend time on 4ch. No I do not)

Oh, and I also make a mean hot sauce.