1. Yes means yes. You’ve heard of the horror stories, and we have too. We honestly don’t get it. When you ask if we can do it and we can’t, it’s a hard “NO”. If we need more information from you, we ask for it. When we’re not sure, we say so too. By giving a clear answer, we’re saving ourselves time AND money.

2. We document EVERYTHING. We’ve learned from our years of working through different industries, if you don’t have paperwork to back it up it doesn’t exist. This goes the same for processes, tools, results, statistics and especially communication. We can show you how we do things, which shows you that we actually know what we’re doing and not just making stuff up.

3. We believe that your business is our business. That makes us take on extra responsibility, because when you grow, we grow. You get more business, we get more business. If we cheat on you, we’re only missing out on our opportunity to grow with you. It’s simple.

4. We hire based on: knowledge, language aptitude, and attitude. Skills and knowledge is not enough. Our goal has always been to defy the high turn-over rate and minimize the learning curve. To do this, we hire people who do not only have skills, but those who share the same mission and vision as we do, and who has, and will grow with our company, and yours.

5. We put importance on the why to make sure that what we’re doing and how we’re doing it is right. It’s the missing piece in many of the companies out there. Initiative. You can only do so much, and think of what’s best for the client when you understand, and so, we try to.

6. We are humans, and we like to remind everyone of this fact. It’s obvious on our photos, how we write, how we communicate, and our service. We’re made up of people from different strengths, age brackets, educational backgrounds, social standing and beliefs. We celebrate our differences, it gives us a wider perspective of things, processes, and how to make our service better.